RETURN & EXCHANGE POLICY
At Hushoak, we want customers to feel comfortable when shopping with us.
Eligible purchases may be returned or exchanged within 15 days after delivery.
1. 15-Day Return & Exchange Period
You may request a return or exchange within 15 days of receiving your order.
Eligible products should generally be:
Unused
In original condition
Unwashed, where applicable
Free from customer-caused damage
Complete with original parts and accessories
Accompanied by applicable tags
Returned in original packaging where reasonably possible
Products showing significant signs of use, misuse, alteration, or damage may not qualify.
2. Free Return & Exchange Service
Eligible purchases are covered by our 15-day free return and exchange service.
For approved requests, our support team will provide the applicable return instructions and available no-cost return method.
Return procedures may differ depending on your location and the type of product involved.
3. How to Start a Return
Before sending any product back, please contact:
Include:
Your order number
The product you wish to return or exchange
The reason for your request
Photos if the product arrived damaged, defective, incomplete, or incorrect
Our team will review the request and provide the relevant return instructions.
Please do not return items to an address without first contacting us.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or additional information to confirm the issue.
After reviewing the circumstances, we may provide an appropriate resolution such as:
Replacement
Exchange
Refund
Another remedy required under applicable law
5. Return Restrictions
Certain items may not qualify for return where permitted by law.
Examples may include:
Heavily used products
Products damaged by misuse
Altered or modified items
Certain hygiene-sensitive products
Customized or personalized goods
Products clearly marked as final sale before purchase
These restrictions do not affect any non-excludable rights provided under applicable consumer protection laws.
6. Exchanges
If you would prefer to exchange an eligible product, please contact us within the 15-day return period.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we may offer another available option or an eligible refund.
7. Refunds
After an approved return has been received and inspected, eligible refunds will generally be sent to the original payment method.
The time required for funds to appear in your account depends on your financial institution or payment provider.
Original VIP Fast Shipping or other premium shipping charges may not be refundable unless the return results from our error or applicable law requires otherwise.
8. Order Changes & Cancellations
If you need to change or cancel an order, please contact us promptly.
We will make reasonable efforts to assist before the order has shipped.
However, once an order enters processing or has already been dispatched, changes or cancellations may no longer be possible.
9. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer protections available under applicable law.
If local laws provide additional rights relating to defective items, returns, refunds, or cancellations, those rights will continue to apply.
10. Return Assistance
For return, exchange, or refund questions, please contact:
Website: hushoak.com
Email: customer@hushoak.com